Belcan offers a diverse portfolio of services for the federal government. We understand the challenges facing this market in recent years: decreased funding, a strong need for protection of sensitive data and information, an ongoing need for asset modernization, and the complexity of managing the accumulation of legacy and next-generation technologies. By understanding this complex market and partnering with our customers, we are able to deliver services that meet our client’s specific needs.
Belcan and its partners maintain a wide variety of contract vehicles at various Federal Civilian Agencies, the Department of Defense, and Intelligence Agencies. These are a mix of prime contract vehicles, IDIQs, and BPAs. These contract vehicles allow purchasing officers to integrate innovative services with ease, affordability, and speed.
Managed Service Desk
Belcan uses ITIL procedures in an ITSM-compliant environment to provide world-class Service Desk support to both commercial and Government clients. Belcan has experience with Remedy, ServiceNow, and second-tier software systems to provide very high first-call closure rates and low repeat call requirements. Belcan maps our IT support to ITIL/ITSM, ISO, CMMI (SEI CMM) constructs based on the needs of our clients while applying best practice service management techniques.
Data Center Management
Belcan has experience designing, installing, maintaining and servicing large-scale data centers to support commercial clients, typical Government clients, and very specialized classified and scientific requirements in the aerospace and nuclear engineering realms. Belcan also has AWS-certified staff with experience in migrating customer data centers to the Cloud.
Belcan subsidiaries are ServiceNow partners and certified installers with multiple examples of installations supporting tens of thousands of users. Belcan’s forward-thinking approach to developing data structures and knowledge bases ensures that our customers receive top-flight support with above-industry-standard results.
Belcan provides expertise in advanced Cloud Computing & Network Architecture initiatives throughout multiple Federal networks and several commercial aerospace firms. Belcan has implemented Network Access Control solutions to bring dramatic improvements in both user and device security, while applying traffic engineering and load-sharing mechanisms within the network to make better use of existing circuit bandwidth and enhance the user’s experience.
Belcan’s engineering heritage shows in our experience in the research, analysis, evaluation, and implementation of cloud-based technical solutions in the Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) environments. Belcan’s experience with FEDRAMP-certified cloud providers such as Amazon Web Services, as well as our background with Identity Management Systems (IDMS) (PingOne, PingID) and Mobile Device Management (MDM) applications (MobileIron, Google Device Management) show our capabilities in establishing large international networks to support cloud-based portfolios of IT services.
Operations & Maintenance
Belcan operates, maintains, and optimizes worldwide networks for Government clients that meet the highest standards for industry efficiency, effectiveness, and utilization. Belcan has implemented domestic network solutions that improved network capacity by greater than 50% while reducing costs by 30% without any impact in ongoing operations – in fact, users never noticed. Many of Belcan’s network operations take place in austere environments overseas, where knowledge of legacy systems is paramount.
Belcan manages programs at all security levels across the Federal Government, preserving the confidentiality, integrity, and availability of information in storage and processing. We have experience with defense-in-depth safeguards from the edge of the network to the heart of the applications and processing systems. Belcan’s systems are engineered to deny service and access to unauthorized users while guaranteeing access to authorized users. We know how to keep systems compliant with NIST, FISMA, FIPS, ISO, and/or SOX, and are fully compliant with both DITSCAP and DIACAP requirements.
Continuous monitoring goes beyond the traditional active techniques of Red Cell and PenTest to establish a baseline of baseline of system configurations that is then tested multiple times per day. Our work on the iPost system for U.S. Department of State has become the model for Homeland Security’s CDM program, providing not only a technical solution to the challenge, but also a dashboard tool that can create cultural change in the organization.
Belcan’s Government Services experience includes anti-virus and spam filtering to reduce infections, as well as post-event actions to remove threats. Belcan operates numerous labs to support development of centralized patch management techniques and advanced Phishing Defense technologies. Belcan also operates one of only four TEMPEST testing labs in the Federal Government.
Our Subject Matter Expert staff’s capability reflects diverse disciplines contributing to all phases of research, development, assembly, integration, test, deployment and operations. Our premier Systems Engineering and Technical Assistance (SETA) staff excel at providing expert guidance and leadership in their respective disciplines. These scientists, engineers, technicians, analysts, and support staff are recognized experts dedicated to meeting national security objectives. We embrace a wide range of exciting missions working with customers such as the Department of Defense, Intelligence Community, and Federal Civilian markets.